Frequently asked questions

What parts of Canberra do you visit? 
The Cat Lady visits cats in Gungahlin, Belconnen, North Canberra and the Civic region.

How do I make a booking? 
You can call, SMS or email me through the contact page.

Do I have to sign a contract?  
No, you do not have to sign a contract with The Cat Lady.

How do I pay?
Payment can be made by direct deposit or cash.  Once the booking is made, I will send you an invoice with payment information.

What are The Cat Lady's payment terms? 
With all bookings, payment is due seven days prior to the first visit.   

What happens if I need to cancel?  
Call me to cancel.  If the booking is cancelled a cancellation fee may apply.

Do I need to give The Cat Lady my house keys?  
It is your choice to leave your keys with The Cat Lady.  If your cat can be suitably cared for outside of your home, then that arrangement is fine too.

When do I give my keys to The Cat Lady?  
You can give your keys to The Cat Lady at the Introductory Meeting, post them to the Post Office Box or they can be collected for a small fee. 

Are my keys safe?  
Your keys will be stored securely and kept away from your personal details.  Once The Cat Lady has confirmation that you have returned home, your keys will be returned to you.  The Cat Lady will not leave your keys in your home just in case your return home is delayed and you need The Cat Lady to make an extra visit.

Can I contact The Cat Lady while I'm away?  
Yes you can.

What happens if my cat becomes ill while I'm away?  
The Cat Lady will call you and seek your advice on what you would like to do.  In the event you are not available, The Cat Lady will call your vet and seek their advice on the best course of action.  If your cat needs to be taken to the vet, The Cat Lady will take your cat either to your vet or the after hours vet.  Costs associtated with any veterinary consultation will be charged to you and the fee for taking your cat to the vet will be invoiced to you for payment within seven days of the invoice date.

Does The Cat Lady stay overnight? 
No, The Cat Lady is unable to stay overnight.

Does The Cat Lady look after pets other than cats? 
The Cat Lady specialises in cats however she is happy to feed fish when she is already visiting your cats. 

What about my Landlord as I am not supposed to have a pet?  
The Cat Lady maintains a confidential service and does not discuss your pet care arrangements.  In the rare event that The Cat Lady is challenged when visiting your home, the response is, "I am just picking up something for (name)."  The Cat Lady does not wear a uniform during cat visits or carry anything that would distinguish the work she does.

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